IT training, a bit above the basics

[Joose]

In one of those moments so rare that it ought to be celebrated with a public holiday, the boss lady on the contract I'm on has admitted that her computer knowledge is piss poor, and she wants to do something about that. I'm jumping at the chance to reduce the number of damn fool question I get asked, and am trying to find her some online training or resources of some sort.

What I'm looking for is something above the basic "this is Word, you can use it to make letters", but without going into so much depth that her brain will melt. Basics on how networks work (DHCP, DNS and the like), user accounts, drivers, that sort of thing. It would need to be windows centric, as I don't want to scare her with the idea of other OS's.

Basically, she wants to get to the point where when a tech question gets asked in a meeting, she at least understands what the question is, even if she doesn't know the answer. At the moment, a lot of the time we might as well be speaking Klingon.

Anyone got any suggestions?

[Grimmie]

I seem to remember the CLAIT qualifications that OCR do are usually pretty broad in subject matter.

http://www.ocr.org.uk/qualifications/type/vrq/clait/

[FatherJack]

There's a course within the MCSE range called something like Windows Network Infrastructure Administration which should cover all that. Search for MCSE training, she can just do whichever courses interest. You could go as well if you'd like them listed on your CV, plus you'll see what she should have learned.

[Dog Pants]

Yeah, I was thinking of one of the Windows courses as FJ says. The OS ones are pretty basic, teaching you about how a Windows network does its thing - TCP/IP, DNS, Active Directory, authentication, network configurations, that sort of thing. Nothing in any huge depth.