5punk

Sheriff Fatman wrote:
Pffft. I'm the only person that ever pays the rent and I can't even get in

are you bollocks.

i paid the last 2 months.

I think that cheeky witch at City Hall is on the fiddle then, we seem to be constantly in the red

Sheriff Fatman wrote:I think that cheeky witch at City Hall is on the fiddle then, we seem to be constantly in the red

yup, i gave her about 3k yesterday.

I was all ready to be impressed with PlayNC after seeing their speed of response, then I read the reply:

Thank you for contacting us with your question.

It is not possible to transfer an account from the European servers to the US servers. If you would like to play on the US servers you will need to purchase US copy of the game you are interested in.

Playing with the European version of City of Heroes will give you European friendly maintenance times, European events, and also a fresh choice of character names. Moreover, due to the time difference between Europe and the US you may find playing on the US servers rather less entertaining (less players in the zones at the time you are connected, etc.).

We hope this answers your question but if you have any further questions or concerns please do not hesitate to contact us again.

Regards,
The European City of Heroes Support Team
Billing Department

Doesn't appear she actually read my question, that stated I bought the game to play with friends and then found they were all on the US server. My interest won't last until my first subscription payment with just randoms, so maybe pointing that out will make her re-read my question.

Start the email with 'MOTHER FUCKER WE GOT GUNS'. She should read the rest then. Possibly.

cashy wrote:Start the email with 'MOTHER FUCKER WE GOT GUNS'. She should read the rest then. Possibly.

Well yeah, I sort of do. I couldn't hit her though

Dog Pants wrote: Well yeah, I sort of do. I couldn't hit her though

You could hit on her though.

Berk, Sheriff - shall we switch over? We'll just have to make sure we isolate Sheriff from any Spaniards.

Roman Totale wrote:You could hit on her though.

Berk, Sheriff - shall we switch over? We'll just have to make sure we isolate Sheriff from any Spaniels.

can do, wait for voddy to tell us how he went eu to us though.

Transferring from US to EU

Seems simple but one large problem - we'd lose all our influence and SG stuff

Dog Pants wrote:Doesn't appear she actually read my question, that stated I bought the game to play with friends and then found they were all on the US server. My interest won't last until my first subscription payment with just randoms, so maybe pointing that out will make her re-read my question.

Well that's weird - although I didn't ask for a character transferral, they were very helpful and polite to me. I couched the initial contact with the remote suggestion that I had bought the EU version in error, not realising I needed the US one to play with my friends - hinting that it was kind of their fault that I was unable to do this, as it wasn't clear on the box. If you think it will be useful I can try and find my email to them, although I'm relatively sure it was the US team I contacted, figuring they would be more likely to want to help, as I was offering them the future business, not trying to move away from them.

FatherJack wrote: Well that's weird - although I didn't ask for a character transferral, they were very helpful and polite to me. I couched the initial contact with the remote suggestion that I had bought the EU version in error, not realising I needed the US one to play with my friends - hinting that it was kind of their fault that I was unable to do this, as it wasn't clear on the box. If you think it will be useful I can try and find my email to them, although I'm relatively sure it was the US team I contacted, figuring they would be more likely to want to help, as I was offering them the future business, not trying to move away from them.

Maybe the problem was that I contacted the UK team - if they're seperate organisations then me moving to the US version would lose them money, so they might as well risk pissing me off. I'll wait and see if there's a 5punky migration to Europe before I burn any bridges though.

Dog Pants wrote:
Maybe the problem was that I contacted the UK team - if they're seperate organisations then me moving to the US version would lose them money, so they might as well risk pissing me off. I'll wait and see if there's a 5punky migration to Europe before I burn any bridges though.

probably best to try getting to the US.

the loss of influence would probably cost us more than it would to buy you cohUS

Dog Pants wrote:Maybe the problem was that I contacted the UK team - if they're seperate organisations then me moving to the US version would lose them money, so they might as well risk pissing me off. I'll wait and see if there's a 5punky migration to Europe before I burn any bridges though.

Okays, although there' almost a year's worth of play gone into some people's stuff on the US server, it'd be a pity if they had to lose it, although I agree we should have just gone EU in the first place.

For infos:

Code: Select all

"PlayNC Support" <supportATplayncDOTcom>

Subject
---------------------------------------------------------------
City of Villains EU->US key


Discussion Thread
---------------------------------------------------------------
Response (John) - 02/22/2006 03:55 PM
FatherJack,

Thank you for contacting us in regards to replacing your European serial code.  We have reviewed the requested information you have submitted to us and have determined that you are eligible to receive a new serial code with which you can use to create your U.S. game account.  The XXX code you previously used will NO LONGER BE VALID.  The account you have activated/created with this code will be PERMANENTLY closed.  You are being issued this NEW replacement code XXX to use for creating/upgrading your U.S. game account.

To CREATE a new Game Account:
- Visit Account Management [http://www.plaync.com/account/] and log into your PlayNC Master Account. 
- Under the Games List section of your account management page, click the ADD GAMES button. 
- Enter your 20-digit serial code and click ADD. 
 
To UPGRADE an existing Game Account:
- Visit Account Management [http://www.plaync.com/account/] and log into your PlayNC Master Account. 
- Under the Games List section of your account management page, locate the Game Account that you wish to upgrade. 
- Click the UPGRADE button next to the Game Account that you wish to upgrade. 
- Enter your 20-digit serial code and click ADD.  
  
We'd like to remind you that this is a ONE TIME offer and we will be unable to offer you any future replacement of incorrectly applied serial codes. 

NOTE! - We recommend that you keep this e-mail with serial code in a safe place for possible future verification purposes. 

Please let us know if you have any further questions or need any additional assistance.

Thank you once again,

Customer (FatherJack) - 02/22/2006 12:41 PM
Here are my City of Villians details

PlayNC master account Name: sirfil
Your Real Name: Tycho Brahe
20-digit serial code that you used: XXX
European Game Account name you created/activated: sirfil

I have signed for the monthly payment scheme - do I have to deactivate this and re-sign with the new code?  I also have a City of Heroes trial code XXX which I have not entered yet, will this be invalid now?

Many thanks for your assistance in this.
FatherJack

Response (Ben) - 02/22/2006 01:16 AM
FatherJack,

Thank you for contacting us!  We apologize for the confusion you may have experienced regarding this issue.  After further researching the matter, we have determined that we can assist you with exchanging your European City of Villains game account for a U.S. game account.

To remedy this situation, wed like to have you reply with the following information: 
PlayNC master account Name:
Your Real Name:
20-digit serial code that you used:
European Game Account name you created/activated:

After verifying the requested information, we will be PERMANENTLY closing the European account.  You will then be issued, via e-mail, a new serial code to use for activating a U.S. game account.  We will only be able to make this change as a ONE TIME OFFER.  Replying with the requested information will be viewed as a sign of acceptance of this replacement process.

Thank you once again,

Customer (FatherJack) - 02/21/2006 07:11 AM
I recently purchased the EU version of City of Villains, unaware that
the servers were different from the US version where all my friends are
already playing, is it possible to be re-issued a US key so that I can
create a new character on their server?
 
My login is sirfil, the account id is arse-feck-feckity-arse-5
 
Many thanks,
FatherJack

---------------------------------------------------------------
  Product Level 1: City of Heroes
 Category Level 1: Account Support
 Category Level 2: General
     Date Created: 02/21/2006 07:11 AM
     Last Updated: 02/22/2006 03:55 PM
           Status: Waiting
       Department: Account Support
   PlayNC Account: sirfil
     Game Account: sirfil
 Operating System: Unknown
   Character Name: 

John
PlayNC Support Team
NCsoft North America

Dr. kitteny berk wrote:
probably best to try getting to the US.

the loss of influence would probably cost us more than it would to buy you cohUS

I've a few options then; first I'll try and poke EU into moving me. If that fails I'll try and poke US into moving me. If that fails I'll buy the US version next month (which costs the same as my subscription anyway).

I don't mind switching to the EU if it is the only option although, I <strike>hope that a fucking meteorite crashes into Spain and severs any and all internet connections they have</strike> would prefer to not lose all my clobber or characters.

Consumer power yields results! I replied saying that I thought it was unfair to have to buy another copy of the same game, that I had stated my reasons for wanting to be on the US server, and that as I had no desire to play with randoms on the EU server I'd have to reconsider playing the game.
They came back offering me a "ONE TIME" (exactly how they wrote it) offer of a refund of my EU account so that I can purchase a US account.

Despite the initial reluctance, I'm still quite impressed with the speed at which they get these things done.

Yay! Just remember to choose the Guardian server

Congrats Dog Pants

I've still got a lvl 40 odd fire tank on a CoH us server somewhere I think, not usre what one though.

5punk

Pants does CoH