Account compromised

Post by **Roman Totale** » November 28th, 2009, 10:34

All my stuff has gone and they've emptied the guild bank.

Cunts.

I have a suspicion it might be the Tour Guide addon - same thing happened to Sheriff after he installed if I remember correctly.

Post by **Dog Pants** » November 28th, 2009, 10:44

I've removed Tourguide anyway (I never use it). You should get most stuff back if you petition.

friznit · Post by **friznit** » November 28th, 2009, 11:06

What Pants said

. Ticket a GM as soon as possible. They'll lock your account for a day or two while they track the transactions, but they usually get 99% of your stuff back.

I also highly recommend a Battlenet Mobile Authenticator. Relatively cheap and hassle free way to prevent keyloggers munching your account.

I've used Tourguide for sometime and not had any isses (yet). I'm fairly certain it wouldn't be that though.

Post by **Roman Totale** » November 28th, 2009, 11:27

Bah, my phone isn't compatible.

I think, but I can't remember, that the Tour Guide I installed wasn't from Curse. I'll have to check all the addons I've got recently.

friznit · Post by **friznit** » November 28th, 2009, 11:46

Fail. Although the site did say my freebie Nokia 3120c was incompatible, but it works fine. Only costs 50p anyway, so worth a shot.

Wiggy · Post by **Wiggy** » November 28th, 2009, 12:27

Got one for my iPhone - didn't know you could get this, thanks dude

Post by **Dr. kitteny berk** » November 28th, 2009, 13:48

Fail, I never had a problem with tourguide, so I'd be surprised if it was that.

Addons shouldn't have that much access to stuff anyway.

friznit · Post by **friznit** » November 28th, 2009, 17:16

It's more likely to be a keylogger embedded in the site where you get "addons" from (whether those be wow related addons or ... other accessories).

Post by **Dr. kitteny berk** » November 28th, 2009, 18:04

in other news, I lobbed 50g into the bank to keep lowbie repairs sorted.

Imperatore · Post by **Imperatore** » November 29th, 2009, 12:16

Seems all too easy for people to have their accounts stolen these days. Even with good anti virus and firewalls they always find a way.

spoodie · Post by **spoodie** » November 29th, 2009, 12:21

Roman Totale wrote:Bah, my phone isn't compatible.

You could try one of those authenticator keyrings - http://eu.blizzard.com/store/details.xml?id=221003132

I use something similar for work, only when I'm logged in it's not as fun.

Post by **Dog Pants** » November 29th, 2009, 12:22

What AV are you using by the way Roman, just out of curiosity?

Post by **Roman Totale** » November 29th, 2009, 12:25

NOD32

Blizzard have locked the account down now. They said they were sending me a new password but nothing has arrived so far.

Post by **Dog Pants** » November 29th, 2009, 12:32

Maybe they don't work on sundays. At least it's being sorted though.

friznit · Post by **friznit** » November 29th, 2009, 12:46

Servers are in Paris, ofc they don't work weekends. Lazy French bastards, the lots of em. Actually I have nfc, but it's only right to blame the French for everything.

Post by **Dog Pants** » November 29th, 2009, 17:05

http://eu.blizzard.com/store/details.xml?id=221003132

Might get one, since they're only £4.80.

Post by **Dr. kitteny berk** » November 29th, 2009, 17:07

iirc they bum you on shipping.

Akiakaiu · Post by **Akiakaiu** » November 29th, 2009, 18:16

I got one of those security keys for FFXI, works well untill the bateries die then it's dead forever, not sure if WoWs keys are the same.

Post by **Dr. kitteny berk** » November 29th, 2009, 18:25

yeah, it will be, if it loses power it'll be useless.

easy enough to replace though.

Akiakaiu · Post by **Akiakaiu** » November 29th, 2009, 19:16

Yeah, but it's silly you can't replace the battery in them and have to purchase a new security key. I only bought it since if you did you also got more ingame storage, and more personal inventory space is awesome.