Difference between revisions of "Request Help"
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= General information = | = General information = | ||
| − | * Make the title of the post as relevant as possible. Titles like "weird problem" or "fucking computer" are less helpful than " | + | * Make the title of the post as relevant as possible. Titles like "weird problem" or "fucking computer" are less helpful than "blue screen problem", "suspected virus" or "PC will not switch on" |
* Give as much information as possible about your problem and whatever steps you've taken so far to solve it. If you miss this, time may be spent waiting for advice you've already done. | * Give as much information as possible about your problem and whatever steps you've taken so far to solve it. If you miss this, time may be spent waiting for advice you've already done. | ||
* If it's a purchasing question, be sure to give the specifications of what you want and a budget. | * If it's a purchasing question, be sure to give the specifications of what you want and a budget. | ||
| − | * If errorz are given please | + | * If errorz are given please written them down exactly, including all fiddly numbers, letters and CDC's. Screenshots are also acceptable. |
== Suspected malware/virus/etc == | == Suspected malware/virus/etc == | ||
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It helps to put it in [code] and [/code] tags for readability on the forums. | It helps to put it in [code] and [/code] tags for readability on the forums. | ||
| − | * Download [http://www.spywareinfo.com/~merijn/programs.php HijackThis] and run it, it's | + | * Download [http://www.spywareinfo.com/~merijn/programs.php HijackThis] and run it, it's self installing. |
| − | ** Click the button | + | ** Click the button labelled '''Do a system scan''' and '''save a logfile'''. |
** HijackThis will quickly scan your system, and then open two new windows. The results of the HijackThis scan, and hijackthis.log in Notepad. Save hijackthis.log. By default it will be saved to C:\HijackThis, or you can chose “Save As…”, and save to another location. | ** HijackThis will quickly scan your system, and then open two new windows. The results of the HijackThis scan, and hijackthis.log in Notepad. Save hijackthis.log. By default it will be saved to C:\HijackThis, or you can chose “Save As…”, and save to another location. | ||
** Hijackthis.log contains the info that’s required to receive analysis and assistance. Highlight the entire contents. Copy and paste the contents into your post, along with a complete description of your problem(s).(again put it in [code] and [/code] tags for readability) DO NOT fix anything. Wait for help. | ** Hijackthis.log contains the info that’s required to receive analysis and assistance. Highlight the entire contents. Copy and paste the contents into your post, along with a complete description of your problem(s).(again put it in [code] and [/code] tags for readability) DO NOT fix anything. Wait for help. | ||
Revision as of 02:34, 5 September 2007
General information
- Make the title of the post as relevant as possible. Titles like "weird problem" or "fucking computer" are less helpful than "blue screen problem", "suspected virus" or "PC will not switch on"
- Give as much information as possible about your problem and whatever steps you've taken so far to solve it. If you miss this, time may be spent waiting for advice you've already done.
- If it's a purchasing question, be sure to give the specifications of what you want and a budget.
- If errorz are given please written them down exactly, including all fiddly numbers, letters and CDC's. Screenshots are also acceptable.
Suspected malware/virus/etc
- Do a virus scan! http://www.5punk.co.uk/phpbb/viewtopic.php?t=884 is still relevant.
- wait 5 minutes after booting, then go to a command prompt and type
tasklist /V >C:\tasklist.txt
then show us the textfile created on your C drive called tasklist.txt. It helps to put it in [code] and [/code] tags for readability on the forums.
- Download HijackThis and run it, it's self installing.
- Click the button labelled Do a system scan and save a logfile.
- HijackThis will quickly scan your system, and then open two new windows. The results of the HijackThis scan, and hijackthis.log in Notepad. Save hijackthis.log. By default it will be saved to C:\HijackThis, or you can chose “Save As…”, and save to another location.
- Hijackthis.log contains the info that’s required to receive analysis and assistance. Highlight the entire contents. Copy and paste the contents into your post, along with a complete description of your problem(s).(again put it in [code] and [/code] tags for readability) DO NOT fix anything. Wait for help.
Hardware
- If you don't know what hardware you have you can use SIW then select File > Create Log File. This will export the hardware and software information about your system and product a file. If you need to share the file and have no other means then try https://www.dropboks.com/ with un: 5punksiw@5punk.co.uk pw: 5punksiw
