5punk

Seriously, wanna RMA a drive? Do this.

I'm used to just wrapping drives up in whatever crap is to hand and RMAing them with WD, this is just overkill.

Here are my revised instructions:

Dr. kitteny berk wrote:Seriously, wanna RMA a drive? Do this.

I'm used to just wrapping drives up in whatever crap is to hand and RMAing them with WD, this is just overkill.

IBM/Hitachi have similar RMA requirements. I was lucky originally that I had acceptable packaging on hand, and I've just kept the return packaging handy in case I ever need to RMA another drive.

I keep all the boxes for my computer bits (makes old parts easier to store/sell on), so this isn't an issue for me as such, but those are some silly RMA requirements.

The cynical part of me thinks it's so they can cut down on replacement costs: "Ah, I see you didn't follow our instructions on how to package RMA's Sir. Sorry, but we're not replacing it, you can have your old one back though".

buzzmong wrote:The cynical part of me thinks it's so they can cut down on replacement costs: "Ah, I see you didn't follow our instructions on how to package RMA's Sir. Sorry, but we're not replacing it, you can have your old one back though".

That's pretty much my suspicion.

I usually do keep hardware boxes, but a lot of stuff has been dumped given I've moved twice in 2 years.