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Account compromised

Posted: November 28th, 2009, 10:34
by Roman Totale
All my stuff has gone and they've emptied the guild bank.

Cunts.


I have a suspicion it might be the Tour Guide addon - same thing happened to Sheriff after he installed if I remember correctly.

Posted: November 28th, 2009, 10:44
by Dog Pants
I've removed Tourguide anyway (I never use it). You should get most stuff back if you petition.

Posted: November 28th, 2009, 11:06
by friznit
What Pants said :above: . Ticket a GM as soon as possible. They'll lock your account for a day or two while they track the transactions, but they usually get 99% of your stuff back.

I also highly recommend a Battlenet Mobile Authenticator. Relatively cheap and hassle free way to prevent keyloggers munching your account.

I've used Tourguide for sometime and not had any isses (yet). I'm fairly certain it wouldn't be that though.

Posted: November 28th, 2009, 11:27
by Roman Totale
Bah, my phone isn't compatible.

I think, but I can't remember, that the Tour Guide I installed wasn't from Curse. I'll have to check all the addons I've got recently.

Posted: November 28th, 2009, 11:46
by friznit
Fail. Although the site did say my freebie Nokia 3120c was incompatible, but it works fine. Only costs 50p anyway, so worth a shot.

Posted: November 28th, 2009, 12:27
by Wiggy
Got one for my iPhone - didn't know you could get this, thanks dude :)

Posted: November 28th, 2009, 13:48
by Dr. kitteny berk
Fail, I never had a problem with tourguide, so I'd be surprised if it was that.

Addons shouldn't have that much access to stuff anyway.

Posted: November 28th, 2009, 17:16
by friznit
It's more likely to be a keylogger embedded in the site where you get "addons" from (whether those be wow related addons or ... other accessories).

Posted: November 28th, 2009, 18:04
by Dr. kitteny berk
in other news, I lobbed 50g into the bank to keep lowbie repairs sorted.

Posted: November 29th, 2009, 12:16
by Imperatore
Seems all too easy for people to have their accounts stolen these days. Even with good anti virus and firewalls they always find a way.

Posted: November 29th, 2009, 12:21
by spoodie
Roman Totale wrote:Bah, my phone isn't compatible.
You could try one of those authenticator keyrings - http://eu.blizzard.com/store/details.xml?id=221003132

I use something similar for work, only when I'm logged in it's not as fun.

Posted: November 29th, 2009, 12:22
by Dog Pants
What AV are you using by the way Roman, just out of curiosity?

Posted: November 29th, 2009, 12:25
by Roman Totale
NOD32

Blizzard have locked the account down now. They said they were sending me a new password but nothing has arrived so far.

Posted: November 29th, 2009, 12:32
by Dog Pants
Maybe they don't work on sundays. At least it's being sorted though.

Posted: November 29th, 2009, 12:46
by friznit
Servers are in Paris, ofc they don't work weekends. Lazy French bastards, the lots of em. Actually I have nfc, but it's only right to blame the French for everything.

Posted: November 29th, 2009, 17:05
by Dog Pants
http://eu.blizzard.com/store/details.xml?id=221003132

Might get one, since they're only £4.80.

Posted: November 29th, 2009, 17:07
by Dr. kitteny berk
iirc they bum you on shipping.

Posted: November 29th, 2009, 18:16
by Akiakaiu
I got one of those security keys for FFXI, works well untill the bateries die then it's dead forever, not sure if WoWs keys are the same.

Posted: November 29th, 2009, 18:25
by Dr. kitteny berk
yeah, it will be, if it loses power it'll be useless.

easy enough to replace though.

Posted: November 29th, 2009, 19:16
by Akiakaiu
Yeah, but it's silly you can't replace the battery in them and have to purchase a new security key. I only bought it since if you did you also got more ingame storage, and more personal inventory space is awesome.